After-sales Support
Warranty policy

Warranty Policy

1-year warranty for the whole unit, 3-year warranty for core components;

Customizable public warranty commitment, the factory undertakes compensation for original quality problems;

Parts and maintenance

Parts & Maintenance

Long-term supply of full-range parts: full set of parts including mainboard, proportional valve, water tank, fan, sensor, water pump, etc.; parts inventory for discontinued models is kept for many years to ensure worry-free after-sales for old customers; free parts for quality problems within warranty, with fast logistics delivery;

Technical response

Technical Response

Professional docking, 7×24 online remote troubleshooting and technical consultation; official technical report for batch quality problems, supporting return & exchange, new unit replacement, loss compensation; on-site inspection and guidance by engineers can be arranged for major engineering projects;

Logistics and warehousing

Logistics & Warehousing

Factory direct delivery for both small and large batches, reducing logistics costs;

Reinforced packaging before delivery, anti-collision and waterproof, reducing transportation damage rate;

Free and fast replacement for transportation damaged parts, no loss borne by customers;