技术支持-

Technical Support

The large-capacity gas water heater market continues to grow strongly. To gain a long-term foothold in the market, you not only need strong product strength but also full-chain technical support. Adhering to the cooperation philosophy of "technology empowerment and win-win symbiosis", we rely on years of technical and manufacturing accumulation to provide customers with full-cycle technical support, completely relieving customers of worries.

Customization Support

OEM

OEM Basic Customization

(Low MOQ, Fast Delivery)

Whole unit OEM: brand LOGO, body nameplate, energy efficiency label, parameter sticker, no mold opening required.

Packaging customization: exclusive product packaging, printable with brand LOGO, after-sales hotline, brand slogan.

Document customization: full set of documents including exclusive brand manual, warranty card, installation card, qualification certificate, etc.

Standard MOQ: 50 units minimum order for gas water heaters, 28 days from production to delivery.

ODM

ODM In-depth Customization

Differentiated Market Strategy

Hardware customization: optional components including panel glass/color plate color, water capacity, body size, water inlet/outlet structure, water tank, burner, gas proportional valve, water servo, booster pump, etc.

Function customization: customized functions including ±0.5℃ precise constant temperature, zero cold water, first-class energy efficiency, scheduled bathing, smart WIFI, voice control, noise reduction, freeze protection, dry-burning protection, etc.

Regional adaptation: low-temperature freeze adjustment for north and south, plateau air pressure adaptation, natural gas/LPG source switching.

Channel exclusive: cost-effective simplified models for e-commerce, high-end constant temperature models for offline, freeze-resistant durable models for engineering.

CERT

Full Set of Compliance Qualifications

Domestic market launch: 3C certification, ISO9001, first/second-class energy efficiency test report, gas appliance production license, whole unit quality inspection certificate, factory inspection report.

Platform entry: compliance filing materials for e-commerce platforms, product inspection report, model filing documents.

Engineering bidding: qualification scans, system certification, technical test report, model test report, national subsidy application materials, etc.

Foreign trade export: ISO9001, gas safety certification, customs clearance documents, English manual, export packing documents.

Sales Support

Product Policies

Order policy: trial price for small batches, bulk price for large quantities, annual VIP bottom price for major customers.

Rebate policy: quarterly target rebate, annual sales rebate, off-season stocking subsidy.

Price lock policy: price lock for off-season stocking, price & supply guarantee for peak season, avoiding losses from raw material price increases.

Market Support

Factory-enterprise collaboration: accompany customers to visit building materials markets, home decoration companies, project departments, hotel sites for business negotiation.

Activity support: product policy support for community group buying, home decoration alliance, township exhibitions, holiday promotions.

Sales Training

Product training: core technical selling points, parameter interpretation, functional advantages, competitor comparison, customer objection handling.

Installation training: installation specifications for water circuit, electric circuit, gas source, zero cold water return pipe construction, freeze-proof installation standards.

Maintenance training: troubleshooting of common fault codes such as E1/E2/E3, handling of ignition failure, temperature fluctuation, abnormal noise, water leakage.

Document output: exclusive Installation Specification Manual, Troubleshooting Manual, Maintenance Instructions.

After-sales Support

Warranty Policy

1-year warranty for the whole unit, 3-year warranty for core components;

Customizable public warranty commitment, the factory undertakes compensation for original quality problems;

Parts & Maintenance

Long-term supply of full-range parts: full set of parts including mainboard, proportional valve, water tank, fan, sensor, water pump, etc.; parts inventory for discontinued models is kept for many years to ensure worry-free after-sales for old customers; free parts for quality problems within warranty, with fast logistics delivery;

Technical Response

Professional docking, 7×24 online remote troubleshooting and technical consultation; official technical report for batch quality problems, supporting return & exchange, new unit replacement, loss compensation; on-site inspection and guidance by engineers can be arranged for major engineering projects;

Logistics & Warehousing

Factory direct delivery for both small and large batches, reducing logistics costs;

Reinforced packaging before delivery, anti-collision and waterproof, reducing transportation damage rate;

Free and fast replacement for transportation damaged parts, no loss borne by customers;

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